Syncing is the process of saving and loading changes made on both personal and shared lists within our server. This occurs automatically when you add items or switch lists.
It never hurts to manually sync your data and you always want make sure you sync before sharing a list with another user. Once you're ready to share your list, we've got a tutorial ready and waiting to show you how! Knowledge ahoy.
Quick Manual Sync
If you want to ensure that your device has synced properly and the changes you made were saved, we heartily encourage you manually sync. Hit the sync button on the top of any list to ensure your changes were saved
No Internet Connection
All is not lost.
If you are not properly connected to a data network/wifi at any point while using the app, you will see a red notification banner at the top of your page. Please check your device's data/wifi settings to reconnect and ensure that your changes are saving to our server.
If you are not properly connected to a data network/wifi when you try to manually sync, you will see a pop-up notifying you that the sync feature is unavailable. Your information was not saved. Please check your device's data/wifi settings to reconnect.
- Confirm that your device's date and time settings are set to "Automatic Date and Time" & "Automatic Time Zone" - Manually changing the date and time on any device will likely cause a sync failure resulting in list data not saving properly.
- Force close and reopen the app - Sometimes this is all it takes to get any app that's misbehaving to start functioning again. Be certain that you actually force-quit the app and do not simply return to your home screen. Once you've reopened the app, re-sync to force load any items that may not appear instantly.
- Log out and Log back in - Before doing so, be sure you know your account email and password to log in again.
- Disconnect and/or re-connect to WiFi - Establishing a new connection to the internet will allow your app to re-sync with our servers and bypass any possible connection issues.
Please be aware that our website is currently undergoing renovations to resolve known syncing discrepancies. We will have everything up and running on the website as soon as possible!